JOB TITLE: Front Office – Team Leader – Front Desk
Dar es Salaam
Johari Rotana
We are now searching for passionate, motivated people who are guest-focused, take great pride in providing outstanding customer service, and can think of creative solutions for our guests.
In your role as Team Leader - Front Desk, you serve our guests with professionalism and a focus on their needs, making their stay unforgettable.
General Duties and Responsibilities:
- Greet visitors with a smile and professionalism, meeting their needs from when they arrive until they go.
- Sustain efficient correspondence with all relevant departments to guarantee seamless provision of services.
- Ensure positive working connections with the front desk staff, paying particular attention to guest relations and guest service agents.
- Oversee all front desk staff to ensure guests are treated politely and professionally.
- Continually learn about hotel and neighbourhood services; provide information and address inquiries from visitors.
- Handle visitor concerns promptly, effectively, and considerately, and make sure you follow through.
- Remain aware of the guest's profile.
- Make sure the visitor gets the lodging they anticipated.
- After the shift, verify that the billing and attachments on every cashier's city ledger bill are accurate.
- Observe the health, safety, and environmental policies and procedures of the hotel.
- Johari Rotana Job Opening: Front Desk, Team Leader, Front Office
Education, Qualifications & Experiences
Along with having flawless personal presentation, problem-solving skills, and proficiency in both written and spoken English, you must also possess these qualities. Opera familiarity and computer literacy will be highly valued.
The perfect applicant will be customer-focused, proactive, polite, gregarious, and personable. You'll build productive working relationships with internal and external clients while operating professionally. You have the following extra competencies and operate autonomously in a structured environment:
- Understanding the job
- Teamwork
- Taking Responsibility
- Recognizing Differences
- Adaptability
- Customer Focus
CLICK HERE TO APPLY
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JOB TITLE: Front Office – Front Desk Agent
Dar es Salaam
Johari Rotana
We are now looking for enthusiastic and energetic front desk employees who are guest-focused and take great satisfaction in their ability to offer exceptional customer service and develop innovative solutions for our visitors.
As a front desk agent, you provide our guests with courteous, attentive service to make their stay unforgettable.
General Duties and Responsibilities:
- From arrival until departure, serve every guest with promptness, courtesy, and efficiency to attain high customer satisfaction through individualized service.
- Make sure visitors are personally greeted, if possible by name, and shown to their room so they feel valued and anticipated.
- Assist guests with inquiries and requests on hotel activities and conduct room and hotel familiarization
- Retain current knowledge about hotel details and nearby services, such as hours of operation, specials, occasions, and points of interest, to address any inquiries from visitors.
- Remain aware of the occupancy levels and the rates that must be marketed daily.
- Apply front desk cashiering standards accurately and adhere to all systems, regulations, and procedures.
- Utilizing computerized Front Office systems, process accounts from check-in to check-out, ensuring that incidental charges are posted accurately.
- Ensure no personal information about any visitor is shared to protect their privacy.
- Show that you fully comprehend the hotel's rules, guidelines, and service expectations. You should also be fully aware of the hotel's amenities and events.
- Observe the hotel's health, safety, and environmental policies and procedures.
Education, Qualifications & Experiences
It would also be beneficial if you could solve problems well, have flawless personal presentations, and are fluent in written and spoken English. Opera familiarity and computer literacy will be highly valued.
The perfect applicant will be customer-focused, proactive, polite, gregarious, and personable. You'll build productive working relationships with internal and external clients while operating professionally. You have the following extra competencies and operate autonomously in a structured environment:
- Understanding the job
- Teamwork
- Taking Responsibility
- Recognizing Differences
- Adaptability
- Customer Focus
How to Apply:
CLICK HERE TO APPLY
