JOB TITLE: Relationship Manager Institutional Banking

Institutional Banking Relationship Manager (1 Opening) in Dar es Salaam

The position is located in the Southern Zone.  

Job Purpose:

This will be achieved through taking an active, proactive, and value-adding role as a financial partner, providing each client with the individualized attention they need and a wide range of financial solutions and services.  

• Main Responsibilities:
• Building Strong Relationships and Expanding Your Business
• Keep in touch with current customers through phone calls and in-person visits on a regular basis, and respond quickly and efficiently to their banking needs.
• Collaborate with the product team and other bank employees to develop a detailed strategy for each client's account that takes into consideration their unique requirements and then uses the bank's strengths—its network, balance sheet, brand, etc.—to offer suitable solutions across all applicable products.
• Aim for new lucrative institutional clients, build a pipeline of potential customers, and take advantage of cross-selling opportunities.
• In order to manage consumer expectations, gather the information needed to prepare and assess credit applications.
• Oversee the creation of reasonably valued assets and reasonably priced long-term obligations in collaboration with respectable institutions and groups to guarantee the bank's utmost profitability.
• Find the bank's sales leads (from ecosystem banking, retail banking, and corporate banking) and claim them as your own.
• Ensure that work standards and quality work output targets are set, achieved, and maintained by managing the product partners.
• Make sure that all consumer protection regulations are being followed, oversee their implementation, and make sure that Institutional Banking is fully compliant.
• Customer Support Efficiency and High-Quality
• Maintain a high level of professionalism at all times; provide first-rate customer service; and assist both new and current institutional customers with their onboarding processes while keeping prices low.
• Act as a go-between for the client service delivery team, the credit department, the back office, and the consumers.
• Maintain regular and close communication with all clients in order to assess their needs, determine their ongoing requirements, and help them better comprehend their financial situation.
• Process customer mandates and documentation needs for financial institutions accurately and effectively.
• Discover new growth and expansion opportunities by mining and analyzing client data.
• Create a plan to visit each client in the portfolio and stick to it.  

Risk Management

• Stay on top of all Know Your Customer (KYC) regulations; manage self-evaluation; and get to the bottom of any problems that crop up.
• Guarantee top performance and maximum returns for the portfolio while keeping the asset book in outstanding condition.
• In order to manage consumer expectations, gather the information needed to prepare and assess credit applications.
• Ensure proactive manner while adhering to all applicable regulations. Stay updated on the bank's policies, procedures, and standards to prevent financial loss and fraud.
• Consistently adhere to all Risk Management and Compliance protocols while maintaining stringent operational controls.
• Adhere to the highest ethical standards through applicable rules, practices, and regulations to embed NMB principles and code of conduct.
• Maintain the portfolio's creditworthiness and compliance with the bank's standards by consulting with the Risk, Credit, Legal, and Compliance departments.
• Oversee the bank's loan and liability books as outlined in the risk appetite statement for institutional banking.
• Get CREDCO approved by completing high-quality client credit applications.
• A sustainable self-funded wholesale banking balance sheet and a high-quality credit portfolio should be your top priorities at all times.
• Make sure that all client documentation submitted for bank services are properly recorded.  

Knowledge and Skills:

• Familiarity with the regulatory landscape, as well as general banking regulations, processes, and practices.
• Familiar with the risk profiles and trends of various industries
• A thorough familiarity with the actions, motivations, goods, weaknesses, market share, and clientele of institutional competitors is essential for achieving corporate goals.
• Knowledge of the ins and outs of generalized institutional banking practices and procedures, both broadly and in depth.
• A solid grasp of the bank's goods, rules, and processes as well as excellent customer service skills.
• The analytical mind is one that searches for answers, recognizes trends and patterns, and understands the connection between causes and effects.
• Proficient in both the written and spoken forms of the Swahili and English languages.
• Able to interpret and spot patterns in complicated consolidated financial accounts, balance sheets, and ratios thanks to strong arithmetic abilities and financial acumen,
• Influential - Takes pleasure in negotiating and selling, has the ability to sway people's ideas, and presents compelling arguments.
• Competence in Microsoft Word, Excel, and PowerPoint.  

Qualifications and Experience:

• BS in Economics, BI, Finance, Marketing Stats, or Research is required.
• It would be beneficial to have a Master's degree in business administration or a comparable discipline.
• Five years of experience managing relationships with public sector clients, including government agencies.
• NMB Bank Plc values diversity and inclusion in the workplace. We will not rest until we have achieved gender parity in our staff and fostered an inclusive workplace for everybody.
• The application and hiring processes at NMB Bank Plc are free of charge. You should ignore any request for payment that you may receive.
• Nobody will get in touch with anyone who isn't on the shortlist.  

Job opening date : 02-May-2024Job closing date : 16-May-2024

CLICK HERE TO APPLY