JOB TITLE: Branch Manager

About DP World

The global economy depends on trade since it generates opportunities and raises people's standard of living everywhere. DP World's mission is to improve global trade flow while expanding the realm of possibilities for the communities and clients we serve throughout the world.

With more than 103,000 committed, competent, and diverse workers spread across 75 nations on six continents, DP World is accelerating trade in the direction of a seamless supply chain that is fit for the future.

In order to build stronger, more effective end-to-end supply chain solutions that have the potential to revolutionize global trade, we are quickly modernizing and merging our businesses, which include ports and terminals, marine services, logistics, and technology. We are also combining our global infrastructure with local knowledge.

Furthermore, by making investments in innovation, we are influencing the future. We are at the forefront of disruptive technology, driving the industry toward better trade practices and reducing disruptions from the manufacturing floor to the customer's door. Examples of our innovations include intelligent delivery systems and automated warehouse stacking.  

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

Equal employment opportunity (EEO) values are important to DP World. We focus our hiring decisions on your experience and talents since we think that having a diverse team is essential to our success. All members of the public, regardless of age, gender, handicap, color, religion, or belief, are encouraged to apply.  

Dar es Salaam

DP World

Job Function

All operational and administrative facets of a freight forwarding branch office are supervised and managed by the branch manager. Strong leadership abilities, in-depth understanding of freight forwarding procedures, and good team management are prerequisites for this role. Driving company growth, guaranteeing client pleasure, and upholding effective branch operations all depend heavily on the Branch Manager.  

Key Performance Areas

• Leadership and Team Management: Oversee the hiring, mentoring, training, and performance management of a group of six employees while demonstrating good leadership and direction.
• Encourage a cooperative and upbeat work atmosphere that fosters professional growth, teamwork, and accountability.
• Assign tasks with effectiveness to ensure that resources are distributed and workloads are balanced.  
• Operations Management:
• I am in favor of establishing the branch's systems, procedures, and resources.
• All operational activities in the branch, such as import/export procedures, customs clearance, paperwork, logistics, and transportation, should be overseen and coordinated.
• Make sure that all applicable laws, industry norms, and corporate policies and procedures are followed.
• Monitor and assess operational performance metrics, adjusting as necessary to increase productivity and effectiveness.  
• Sales: Create and put into action plans to meet branch-specific sales goals and support the expansion of the company as a whole.
• Find new business prospects, cultivate connections with partners and clients, and increase the clientele.
• Develop marketing and promotional plans in collaboration with the sales team to increase sales and market share.  
• Customer service: Keep a laser-like focus on client pleasure, making sure that services are provided in a timely, correct, and customer-requested manner.
• Resolve complaints, queries, and grievances from customers in a timely and professional manner in order to preserve good client relations.  
• Have frequent encounters with customers to learn about their changing demands and offer suitable solutions.
• Financial Management: Create and oversee the branch's yearly budget, keeping a careful eye on costs and receipts to ensure that financial goals are met.
• Examine and evaluate financial reports, finding areas for development and, if practical, putting cost-cutting measures into action.
• Work together with the finance division to guarantee prompt and accurate invoicing, billing, and financial reconciliation.  
• Other
• In charge of managing and leading a motivated team, encouraging teamwork, and making sure team members are trained and assessed in relation to goals and objectives that are congruent, precise, quantifiable, reachable but demanding, practical, and time-bound.
• At all times while working, represent DP World as an ambassador by understanding and abiding by the company's Code of Conduct and Ethics policies, as well as by encouraging and exhibiting positive behaviors consistent with the company's principles, values, and culture.
• carry out additional relevant tasks as given.  

Qualifications and Experience

• a bachelor's degree in supply chain management, logistics, business administration, or a similar discipline. A benefit is having relevant professional certificates.
• It is essential to have a track record of success and at least seven years of recent experience in freight forwarding, logistics, or a related field. You should also have a firm grasp of import/export protocols, customs laws, and transportation logistics.  

Behavioral Competencies

• Making a Decision and Taking Action
• Taking the lead and providing supervision
• Managing Individuals
• Respecting Morals and Ethics
• Connecting and Creating Networks
• Information Presentation and Communication Analysis
• Acquiring knowledge and conducting research
• Producing and Inventing
• Developing Concepts and Strategies
• Reaching Individual Professional Goals and Objectives  

Technical Competencies

• Knowledge and expertise in advanced financial planning, advanced client/customer liaison, advanced business and operations management, advanced continuous process improvement, and advanced budgeting and cost management Understanding and Ability  

By sending in your application and resume, you give DP World permission to transmit, store, and distribute your information in the global recruiting database for the purpose of assessing your suitability for this and other employment openings.  

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