Prestige Banker – Mbeya Branch at Absa Bank

JOB TITLE: Prestige Banker – Mbeya Branch

Absa Bank

Joining forces to empower Africa's future, one narrative at a time.

Joining our family business gives you the chance to be a part of an exciting growth story, reset your future, and build your destiny as a proudly African organisation. We have a long history spanning over a century and are well-positioned as a local bank with regional and worldwide competence.

My Programme for Advancement in My Career: We support you no matter where you are in your professional journey. Create your own destiny. Learn about state-of-the-art resources that can help you reach your full potential. Who are you? Absa. There is potential in you.

Job Summary

Responsibilities include both proactive and reactive customer service, product sales, and branch-based operations. In this position, you'll be responsible for reaching weekly sales quotas based on an appropriate product mix and maintaining a minimal level of service quality. Although the position's primary location is at the designated branch, the successful candidate will also be expected to provide support to other local branches as needed.

Although the function is mostly concerned with following established protocols and following pre-programmed systems, there may be occasions when the holder of the role must deal with unexpected scenarios and escalate to a higher level as necessary.

Job Description

Main accountabilities and approximate time split

95% Sales & service: ·

Implementing various banking products and services, including current accounts, savings accounts, packaged loans, card goods, and more.
Carry out customer service activities and meet the needs of in-person clients according to established guidelines 1. Introduction Products like as checking, savings, bundled loans, credit cards, and more have been developed.
The goal of cultivating relationships with current clients is to find sales opportunities, anticipate their requirements, and provide proactive solutions.
Directly offer complementary products to customers in person based on their demands
Ensure the branch is operating effectively, efficiently, and compliantly by completing administrative tasks and following up on documentation.
Instruct clients on how to fill out various bank forms, paperwork, etc.
Link clients with suitable product/segment experts · Execute in-bound and out-bound marketing strategies, campaigns, promotions, etc.
Attend to customer concerns lodged in the Banking Hall
Evaluate the overall look and feel of the banking hall in terms of merchandising, displays, cleanliness, and organisation. Strive to meet sales and service goals. Keep track of data and track the progress of reporting on targets. Make sure that new customers are properly onboarded and that existing relationships are strengthened.
Performing a predetermined financial goal for a domestic company.

5% Business Management: · Maintain statistics and monitor progress of target reporting

The Goals of Risk and Controls
Always follow the Absa Internal Policies and Standards, the Absa Operational Risk Framework, and all applicable regulations when carrying out any task or activity.
Apply relevant risk frameworks and establish a positive risk culture to successfully manage control and risk.
Acknowledgement of one's own responsibilities, including any relevant risks and controls, within the context of the whole processes to which one contributes. · Make good decisions and manage risks responsibly while adhering to Absa's policies and procedures that are relevant to one's position.
Follow the established procedure for your business unit to report any risk occurrences, incidents, or difficulties; this will aid in determining what went wrong and how to avoid it in the future.
Think about the processes you run and the potential problems that could arise; then, figure out how to make the control environment better. Maintaining a proactive and ongoing relationship with relevant regulatory agencies and unions, when needed All required training has been finished by the due date.

Be seen/heard doing/being…

When it comes to operations, staying up-to-date on customer needs, new trends, sales and servicing best practices, etc., and then sharing that knowledge with coworkers and incorporating it into daily operations.
Supporting, and where appropriate leading, effective client meetings; understanding and owning the customer’s goals; promoting the full range of Absa products; and continuously developing long-term loyalty to the brand.
They put in the time and effort to plan ahead so they can invest in high-value activities, and they create buffer zones to deal with unexpected tasks.
Within a people context, making an effort to get other people's opinions on how they're doing and then using that information to better themselves.
Helping to foster a "team culture" throughout the branch, including the specialist sales teams, by promptly responding to colleagues' questions and requests for assistance.

Have the following impact on

All network and specialist offerings provide customers with the same consistently high level of integrated customer service.
Understand that their needs are being met and that they are valued. Have faith in Absa's ability to earn and preserve their funds.
Will gladly join up for more Absa products and services when offered, and will tell others about their positive experience with Absa. Team members:
Work with them as an integral part of the Branch team and treat them with the respect they deserve.
Have faith in the person filling the position as a teammate.
The Objective: Witness a highly motivated and efficient branch team collaborating with their counterparts in the branch and operations to accomplish, and frequently beyond, their objectives and plans.

Technical skills / Competencies

Skills & Competencies

What does the role holder need to be able to do/be good at doing?

Keyboard skills to operate relevant Customer Systems
Basic numeracy for maintaining sales records
Tact and diplomacy
Empathy
Communication skills, particularly Presentation skills
Networking
Commercial Awareness: Building Relationships quickly
Effective interpersonal skills (effective questioning and active listening)
Service Excellence
Personal Drive
Ability to plan and organise

Knowledge, Expertise and Experience

Experience What does the role holder need to have done before? ·

Operated in a customer facing role where service is paramount · Experience in service and sales environment
Has experienced a target driven role Knowledge What does the role holder need to know about and/or be qualified in?
Awareness of Banking products, tariffs and services and knowledge of bank systems · Customer service standards
IT literate · Sales standards in line with regulation
Competitor information in relation to products and services
Fully conversant with all Personal Sector products/services/tariffs
Detailed knowledge of relevant Customer systems to sell
Good knowledge of Bank’s internal systems
Awareness of Group Services e.g. Absa card, Credit Scoring Unit and Central Operations Processing
A detailed knowledge of the Bank’s Account Opening Policies and Procedures Other requirements specific to the role: · Courtesy when dealing with a range of customers · Initiative required to satisfy customer needs and seize sales opportunities Training requirements specific to the role Sales process and selling training, service modules and minimum regulatory training. Also includes technical training to ensure competence in account opening, and various bank systems. Also: · Personal Banker’s Course · Sales & Marketing Course · Credit Scored Personal Lending Products · Account Opening Procedures · Know Your Customer

Absa Values

Absa Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa is being assessed and rewarded: