Overview
Product Manager Digital (Re-advertised) (1 Position(s))
Job Location:
Head Office, Hq
Job Purpose:
Responsible for mobile banking product development, management, and performance for the bank while ensuring product profitability.
Main Responsibilities:
- Developing, implementing, and managing project plan and timeline for the bank’s flagship digital product Mkononi.
- Ensure proper communication of new mobile banking features before public launch, awareness, and training to branches and all key stakeholders.
- Ensure all new mobile banking product features are approved and in line with controls and regulations, customer-centric concepts, and are priced according to industry standards.
- Monitor the mobile banking platform and report the new products framework and ensure the same is in line with banks projections, targets, and budget.
- Analyse, manage, and identify all system faults that affect the mobile banking platform performance then suggest areas of improvement, get approvals for improvement, and ensure approved changes/enhancements are implemented within the agreed time.
- Monitor mobile application quality by working with key stakeholders to ensure it remains within the acceptable bank’s threshold.
- Play a key role in innovating the retail banking mobile application and carry out continuous market intelligence on new technologies and consumer behaviours and recommend product improvements.
- Manage internal relationships with key stakeholders and business partners during the introduction of new or existing products on the platform in accordance with bank risk appetite as well as customer needs.
- Regular (Quarterly/Semi-Annually/Annually) Competitor Review vis-à-vis Retail Digital Products Offering.
- Driving the Non-Interest Income initiative to ensure the income generated by digital channels is in accordance with the approved budget and advising digital product teams and sales teams.
- Being proactive in identifying mobile application issues and resolving them in a timely manner.
- Responsible for products’ features enhancements and revamps where need be to ensure that all products features are relevant to customer’s needs and market competition in the industry.
- Manage interactions with retail and wholesale business teams as well as the ICT team to understand and translate market requirements/new digital products into innovative digital product solutions that meet customer expectations as well as management strategic objectives.
Knowledge and Skills:
- Business understanding of commercialising technological innovations for opportunity.
- Knowledge on constructing reports, executive summaries and briefs
- Greater understanding of product life cycle
- Business planning and project management
- Strong analytical and numerical skills for calculation of statistics, figures, and targets
- Communication skills, both written and oral
- Good interpersonal and networking skills
- Negotiation and report writing skills.
- Presentation, coaching and training skills
- Strong IT skills gained either through study or research.
Qualifications and Experience:
- Bachelor’s degree in Banking, Finance or a business-related field
- Any course or training in digital/Mobile Application product development is an added advantage
- 5 years of experience in digital/mobile financial services, innovation, and/or digital products environments.
- Strong understanding of mobile application technologies and trends.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
How to Apply:
This is a full-time job. To submit your application, please follow the link provided below.
