3 New Job Openings at Fastlink Safaris - March 2025
3 New Job Openings at Fastlink Safaris - March 2025
JOB TITLE: Sales and Reservation Officer
Company: Fastlink Safaris and Tours Limited
Location: Iringa
Reports To: Station Supervisor
Job Summary:
In this role, you will be in charge of marketing the company's vacation packages, taking reservations, and ensuring that customers are satisfied with the service they receive. Contributing to the company's success, this function entails meeting sales goals, fostering positive connections with clients, and making sure booking processes go well.
Key Responsibilities:
Sales and Marketing:
- Market and sell groups and individuals various types of vacation packages, trips, and associated services.
Meet or surpass sales goals set for each month and quarter.
Build and nurture connections with clients to inspire them to do business with you again and to recommend you to others.
Seek for fresh company prospects and take part in advertising initiatives.
Reservations Management:
- Respond to customer questions and offer individualised vacation plans, itineraries, and airline tickets.
Oversee and verify reservations for lodging, transportation, and other trip-related services.
Verify and process all reservations promptly and accurately.
Facilitate the delivery of services by coordinating with vendors and business associates.
Customer Service:
- Respond in a timely and courteous manner to enquiries, concerns, and special requests from customers.
Assist customers with all aspects of their trips, including making itineraries, determining visa needs, and recommending travel insurance.
Gather feedback and foster loyalty by following up with clients after their trip.
Administrative Tasks:
- Always keep the most current records of all sales, payments, and bookings.
As needed, compile sales and reservation records.
Maintain conformity with all applicable industry standards and business policies.
Team Collaboration:
- Work closely with the marketing, operations, and finance teams to ensure seamless service delivery.
- Participate in team meetings and contribute ideas for improving services and achieving sales goals.
Market Research and Competitor Analysis:
- Stay informed about industry trends, competitor offerings, and emerging destinations.
- Provide recommendations for new travel products or service enhancements.
Qualifications and Skills:
Educational Background:
- Bachelor’s degree or diploma in tourism, hospitality management, business administration, marketing, or a related field.
Experience:
- Experience in sales, reservations, or customer service, preferably within the travel and tourism industry.
- Familiarity with booking systems, travel platforms, and reservation tools is essential.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Knowledge of Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre is a strong advantage.
Sales and Customer Service Skills:
- Proven track record of meeting or surpassing sales goals.
Proficient in interpersonal dynamics, convincing argumentation, and bargaining.
Capability to resolve issues in a professional manner and deliver outstanding customer service.
Industry Knowledge:
- Expertise in all aspects of travel and tourist items, including but not limited to lodging, transportation, and spots to visit.
Be well-versed in all aspects of travel, including visas, rules, and scheduling.
Personal Attributes:
- Very well-organised, meticulous, and capable of handling multiple tasks at once.
Collaborative individual with excellent teamwork abilities.
Adaptability to multitask and complete tasks within given time constraints.
Language Skills:
- Excellent verbal and written communication skills in English.
- Proficiency in additional languages is an advantage.
Key Performance Indicators (KPIs):
- Sales goals met.
Reserving with precision and punctuality...
Customer satisfaction and retention rates.
How many new customers were brought in?
Work Environment:
- Office-based with occasional travel for client meetings.
- Flexibility to work extended hours or weekends, based on client needs.
How to Apply:
Job Title: Load Controller
Department: Logistics
Industry: Aviation
Work Location: Iringa
Job Description
Job Summary:
Ensuring the safe and efficient loading and unloading of cargo, baggage, and other goods is the loader's responsibility. In this position, you'll keep operations running smoothly by making sure everything is handled in accordance with corporate processes, safety rules, and airline needs.
Key Responsibilities / Duties:
- Assist in the secure and effective loading and unloading of supplies, freight, and passengers' bags.
Make sure things are handled correctly to avoid harm or misfortune.
Transport items safely by adhering to weight distribution and stacking requirements.
Stay in compliance with the company's handling protocols and airline safety requirements.
While working, make sure to wear the right PPE, or personal protection equipment.
Let the supervisor know if any of your luggage or cargo is damaged.
Drive and operate a variety of loading and unloading vehicles and equipment.
Inspect loading equipment often to make sure it's working properly.
Maintain efficient logistics by coordinating closely with the head of the station, the drivers, and the operations group.
Make sure everyone is aware of any schedule-affecting operational difficulties or delays.
Keep the storage and loading spaces clean.
Prevent contamination or damage to cargo by ensuring correct storage and handling.
Education:
- Secondary school certificate (Form IV or equivalent).
- Language Skills: Proficiency in the English language is preferred.
Experience:
- Prior experience in baggage handling, logistics, or warehouse operations is an advantage.
Skills:
- Physical fitness to manage lifting and carrying tasks.
Great care is taken to ensure that cargo is handled correctly.
Team coordination requires basic communication abilities.
Proficient in meeting demanding deadlines and working independently.
Work Conditions:
- Requires lifting, carrying, and physical effort.
- Work outdoors in different weather conditions.
- Shift-based work, including early mornings, nights, weekends, and holidays.
Load Controller at Fastlink Safaris
How to Apply
Job Title: Check-In Agent
Department: Logistics
Industry: Aviation
Work Location: Iringa
Job Description
Job Summary:
An Arrival The agent's job is to help customers with the airport check-in process. Through the processes of document verification, boarding pass issuance, baggage management, and customer support, they guarantee that services run smoothly and efficiently. Possessing strong verbal and written communication skills, meticulousness, and the capacity to multitask are all essential for this position.
Key Responsibilities / Duties:
- Meet and greet passengers while providing prompt, courteous service.
Make sure you're in conformity with airline and immigration standards by verifying all of your travel documentation. This includes passports, visas, and tickets.
Make sure everyone follows the baggage rules and regulations while issuing boarding permits and luggage tags.
Help customers choose their seats, make any necessary special requests, and, if available, upgrade their seats.
Keep passengers updated on flight information, gate changes, delays, and anything else that may be pertinent.
Efficiently and professionally handle passenger queries and complaints.
Help coordinate with immigration, customs, and security officials as required.
Maintain adherence to all corporate policies, safety procedures, and airline regulations.
Help any traveler who needs aid, including individuals with impairments, unaccompanied children, or others who have specific needs.
Work together with other airport employees and airline workers to make sure everything runs smoothly.
Job Requirements
Education:
- Diploma or equivalent (a bachelor’s degree in a related field is a plus).
- Language Skills: Proficiency in the English language is preferred.
Experience:
- Prior experience in customer service, hospitality, or airline operations is preferred.
Skills:
- Excellent verbal and nonverbal communication abilities.
Capacity to multitask well in a high-pressure setting.
It is advantageous to be proficient in more than one language.
Have some experience with airline check-in systems and basic computer abilities.
Being able to work any time, even on vacations and weekends, is essential.
Keep a cheerful attitude and dress professionally.
How to Apply
