Job Type: Full-time

About ENGIE Energy Access
ENGIE Energy Access is a top Pay-As-You-Go (PAYGo) and mini-grid provider across Africa. We offer affordable, off-grid solar solutions for homes, public services, and businesses. Our PAYGO solar systems are budget-friendly, starting at just $0.19 per day, while our mini-grids help boost economic activity in rural areas. With over 1,800 employees in 9 countries and more than 1.9 million customers, our goal is to improve 20 million lives by 2025.

Visit Us Online
Website: engie-energyaccess.com
LinkedIn: linkedin.com/company/engie-africa

Job Purpose

Lead a team of agents and technicians to manage the full customer cycle: acquisition, collection, maintenance, and recovery.

Key Responsibilities

Business Management

  • Create and roll out plans to hit regional acquisition goals.
  • Organize activities to achieve targets and ensure quality service.
  • Oversee timely and quality system installations.
  • Train your team on policies, sales techniques, and customer engagement.
  • Lead team meetings and keep everyone motivated and on track.

Stock Management

  • Provide inventory updates and conduct regular stock audits.
  • Ensure all stock (new, repossessed, returns) is accounted for and report losses.
  • Follow asset and safety guidelines.

Managing Technicians

  • Coordinate installation and maintenance work.
  • Support recruitment and prepare monthly reports.
  • Address faulty installations and align payroll issues.
  • Handle repossession efficiently and recruit new contractors when needed.

Portfolio Monitoring

  • Track data and address issues affecting performance.
  • Assess potential customers to minimize risks.
  • Visit the field to handle late payments, rescheduling, or recovery.
  • Keep your supervisor updated with reports and recommendations.

Subordinates’ Effectiveness

  • Oversee daily operations of agents.
  • Manage complex shop issues and train new hires.
  • Review agent performance regularly.

Other Duties

  • Ensure safety standards are met and take on tasks as assigned.

Our Management Values

  • Deliver Results: Lead with accountability and drive success.
  • Act with Integrity: Be honest and transparent.
  • Inspire and Mentor: Empower your team with trust.
  • Be Accessible: Stay connected with active listening.
  • Champion Diversity: Promote inclusion and belonging.

Key Focus Areas

  • Acquisition
  • Collections
  • Customer Management
  • Retention and Churn Management
  • Hub Profit & Loss

Skills & Experience Needed

  • 2+ years in sales or operations management (experience in a medium company preferred).
  • Experience in customer relationship and credit management.
  • Leadership skills with a passion for training and coaching.

Qualifications

  • Degree or experience in Sales, Marketing, Business Administration, or Microfinance.
  • Strong communication skills, planning abilities, and a willingness to travel.
  • Fluent in Swahili and English.

Technology

  • Proficient with Microsoft Office and smartphone apps.

How to Apply
Interested? Click below to apply! Only shortlisted candidates will be contacted.

Apply Here: [CLICK TO APPLY]

ENGIE is an equal opportunity employer
We value diversity and strive to create an inclusive environment for all. Applications are screened based on business needs and qualifications.