About ENGIE Energy Access

ENGIE Energy Access leads in Pay-As-You-Go (PAYGo) and mini-grid solutions across Africa. We offer innovative solar products for homes, businesses, and public services, making clean energy affordable and accessible. Our PAYGo solar systems come with flexible payment plans starting at just $0.19 per day. Our mini-grids also drive economic growth in rural areas. We're active in nine countries, have over 1.9 million customers, and aim to impact 20 million lives by 2025.

More info:
www.engie-energyaccess.com
ENGIE Africa on LinkedIn

Job Purpose

Lead and manage a team of agents, technicians, and contractors. Oversee the full customer cycle: acquisition, collection, recovery, maintenance, and fulfillment.

Responsibilities

Business Management

  • Set and execute acquisition strategies to meet regional targets.
  • Organize field activities to drive revenue and customer quality.
  • Ensure timely and high-quality system installations.
  • Train and support agents and technicians on company policies and processes.
  • Hold regular team meetings to review performance.
  • Mentor and motivate your team for top performance.
  • Provide sales training on pitching, negotiation, and customer relationship management.

Stock Management & Coordination

  • Send inventory reports to the logistics team.
  • Conduct physical stock audits and manage shop inventory.
  • Be accountable for all stock, including new, returned, and demo items.
  • Follow safety and asset management policies.

Managing Technicians

  • Oversee installation and maintenance teams.
  • Support technician recruitment and prepare monthly performance reports.
  • Coordinate repossession activities and manage contractor needs.

Portfolio Monitoring

  • Analyze portfolio performance and take action to reduce risk.
  • Conduct field visits for loan recovery and understand customer issues.
  • Resolve customer complaints efficiently and report critical cases.
  • Provide updates on fieldwork and manage any complex scenarios.

Subordinates’ Effectiveness

  • Supervise daily work of acquisition and collection agents.
  • Handle complex shop issues, like theft or safety concerns.
  • Train new agents and review their performance regularly.

General

  • Follow health and safety standards.
  • Perform other duties as assigned.

Manager Expectations at EEA

  • Deliver Results: Drive action to achieve targets.
  • Act with Integrity: Be honest, respectful, and transparent.
  • Inspire & Mentor: Lead by example and empower your team.
  • Be Accessible: Build connections through active listening.
  • Foster Inclusion: Promote diversity and a sense of belonging.

Key Responsibilities

  • Acquisition and Collections
  • Customer Management
  • Retention and Churn Control
  • Hub Profit & Loss Management

Requirements

Experience

  • 2+ years in sales and operations, ideally with management experience.
  • Knowledge in customer relationship and credit management.

Qualifications

  • Degree in Sales, Business Administration, or related fields.
  • Strong planning and organizational skills.
  • Excellent communication in Swahili and English.
  • Willingness to travel across Tanzania.

Tech Skills

  • Proficient in Microsoft Office and smartphone use.

How to Apply

Ready to make an impact? Click the link below to apply. Only shortlisted candidates will be contacted.

CLICK HERE TO APPLY

ENGIE is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment.