Job Type: Full-time
NBC, the oldest bank in Tanzania with over five decades of experience, is looking for a Consultant in Trade Operations to join its team. With a wide range of retail, business, and corporate banking services, NBC is committed to exceptional service and performance.
Job Overview
As a Consultant in Trade Operations, you'll drive business performance by guiding a team through various trade finance tasks, including Bank Guarantees, Letters of Credit (LC), Trade Loans, and Bills for Collection.
Key Responsibilities
1. Business Execution & Performance (30%)
- Lead and support the team in processing transactions like Bank Guarantees, LCs, Trade Loans, and Bills for Collection.
- Review and authorize trade transactions on platforms such as FCC and Morongwa, ensuring all necessary documents are in place and customer accounts are properly funded.
- Coordinate with other bank departments (e.g., Business Banking, Legal, Treasury) to maintain service standards.
- Collect fees based on NBC’s tariff guide and customer agreements.
- Ensure transaction files are organized and easily retrievable.
2. Innovation & Change (10%)
- Participate in testing and implementing new trade finance processes.
- Offer process improvement ideas to boost efficiency in transaction handling.
- Continuously develop personal skills and knowledge in trade finance.
3. Customer Service & Stakeholder Management (30%)
- Handle Trade Operations queries and complaints, ensuring quick resolutions.
- Oversee service levels and ensure the team consistently meets internal and external expectations.
- Lead monthly reconciliations and reporting on LC, Guarantees, and Trade Loans to meet reporting timelines.
- Provide support during audits and foster a strong culture of customer service within the team.
4. Controls & Risk Management (30%)
- Ensure compliance with NBC policies, ABSA Group standards, and regulatory requirements like UCP 600, URC 522, and AML/KYC protocols.
- Screen transactions for AML and sanctions compliance before authorization.
- Ensure that customer facility letters are valid and within approved limits before transaction authorization.
- Oversee monthly reconciliations on LC, cash cover, and trade loans.
Other Duties: Additional tasks may be assigned as needed.
Education & Experience
- Degree: Bachelor's in Banking, Accounting, Finance, Business Administration, or related fields.
- Experience: 6+ years in a technical role; management experience is a plus.
Skills
- Solid knowledge of banking products and trade finance.
- Proficiency in internal computer systems.
- Understanding of international trade rules (e.g., UCP600, URC 522, URDG).
- Strong interpersonal skills and customer service abilities.
Qualifications
- Degree in Business Administration or related field.
- Familiarity with digital tools and a commitment to team success.
- Open to change and improvement in operations and quality standards.
How to Apply
This is a full-time role. To apply, click the link below:
