Location: Dar es Salaam

Are you looking for an exciting career in the airline industry? Flightlink, a trusted airline with operations in Dar es Salaam and Arusha, is seeking motivated individuals to join our team as Reservations Staff. We have 8 positions available, and we’re looking for friendly, customer-oriented individuals who thrive in a fast-paced environment. If you love helping people and have a passion for travel, this could be the perfect job for you!

What You’ll Be Doing

As a Customer Service Agent working in our Reservations Call Centre, your primary responsibility will be helping passengers book their flights and answering any questions they may have about our services. It’s all about making sure our customers have a smooth and pleasant experience, from booking their flight to stepping on the plane.

Here’s what your day-to-day work might look like:

  • Handling Calls and Processing Reservations: You’ll be the voice customers hear when they call to make a booking. You’ll help them choose their flights, confirm schedules, and process their ticket purchases.
  • Maximizing Revenue with Ancillary Services: You’ll also offer additional services, like extra baggage options or seat upgrades, to enhance their travel experience.
  • Providing Flight Information: Customers often need more details about their travel. You’ll give them all the important information about flight schedules, ticket fares, and the specific terms of their tickets, like refund policies or baggage allowances.
  • Responding to Inquiries: Whether customers are calling to ask about a delay or need help with their booking, you’ll handle their inquiries quickly and efficiently, making sure they leave satisfied with their experience.

Why Join Flightlink?

At Flightlink, we’re more than just an airline. We care about making sure both our customers and our team members have a great experience. Working here means being part of a supportive team that values excellent service and professionalism. Plus, with a growing airline like ours, there are plenty of opportunities to learn and advance your career.

What We’re Looking For

We’re searching for people who are good with customers and can stay calm under pressure. Here’s what you’ll need to qualify for this role:

  • Education: At minimum, you should have a Diploma related to IATA Foundation in Travel and Tourism or a Certificate in IATA Fares and Ticketing.
  • Experience: It’s a plus if you have some experience working in travel agencies or airlines. If you’ve worked in customer service or sales, you’ll also be a great fit for this role.
  • Language Skills: You’ll need to be proficient at least at an ICAO Grade 4 level to make sure you can communicate well with both local and international passengers.
  • Technical Skills: Being familiar with MS Office and other computer systems will be important. Since you’ll spend a lot of time working with software, basic technical skills are essential.
  • Customer Comfort: Are you a people person? You’ll need to be naturally good with customers, offering help with a smile and staying patient even if things get busy.
  • Flexibility: Sometimes, the job requires working longer hours, especially during peak travel seasons. Being able to adjust to different schedules is important in this role.

What We Offer

At Flightlink, we believe in taking care of our employees. Here are some of the benefits you’ll enjoy when you join our team:

  • Competitive Salary: We offer a salary that reflects your skills and experience in the airline industry.
  • Training and Development: New to the airline world? Don’t worry – we provide training to help you get familiar with our systems and procedures. We’re invested in your growth, and there are plenty of opportunities to learn new skills and advance your career.
  • Friendly Work Environment: Our team is like a family. We work together to provide the best service possible, and we support each other through busy days.
  • Career Advancement: As our airline continues to grow, so do the opportunities for you. Many of our team members have started in entry-level positions and moved up into management roles.

A Typical Day as a Reservations Staff

So, what can you expect on a typical day in the reservations department? Your day will likely start with logging into our reservation system, where you’ll manage customer requests and process ticket bookings. You’ll spend a good part of the day on the phone, answering calls from customers who have questions about their flights or need help making a booking.

Sometimes, customers might need assistance with things like changing their reservation, adding extra baggage, or purchasing additional services. Your goal is to make sure they get everything they need and feel confident about their travel plans. You’ll also provide updates on flight schedules and respond to any last-minute changes or cancellations.

In between calls, you’ll keep an eye on the system to make sure everything is running smoothly. Your role is crucial in keeping things organized and ensuring passengers have a positive experience when they choose to fly with us.

Application Process

Ready to apply? We’re excited to hear from you! Here’s what you need to do to apply for one of the 8 Reservations Staff positions:

  • Submit Your Application by Email: Send your CV and a cover letter explaining why you’d be a great fit for the role to rosemary@flightlink.co.tz. Be sure to highlight any relevant experience and skills you have, particularly in customer service, travel, or ticketing.
  • Application Deadline: Make sure your application reaches us by 15th November 2024.
  • Start Date: We’re aiming to have you start on 1st January 2025, so get ready for a fresh start in the new year!

FAQs About the Role

  • What kind of experience do I need? While experience in the travel industry is a plus, we welcome candidates who have a strong background in customer service and are comfortable using computers. If you have experience in sales or hospitality, this could be a great fit for you.
  • Do I need to speak other languages? Fluency in English is essential for this role, especially if you’re communicating with international passengers. A working knowledge of other languages is always a bonus, but not required.
  • What is the work schedule like? The work schedule can vary, especially during peak travel times, so some flexibility is important. You might be required to work evening shifts or on weekends, depending on the needs of the airline.

Take the Next Step in Your Career with Flightlink

If you’re passionate about travel and helping others, the Reservations Staff position at Flightlink could be your next career move. Don’t miss out on this exciting opportunity to join a growing airline and work with a team that values your skills and dedication.

Email your application today and get ready to embark on a rewarding career with us!