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Job Summary

Join us for merchant sourcing, on-boarding, and technical support. You’ll be responsible for delivering excellent service to customers face-to-face. This role includes installing POS terminals, training staff, managing operational queries with cashiers, and distributing vouchers.

Job Description

Job Purpose

In this role, you’ll focus on merchant sourcing, on-boarding, and providing technical support. You’ll be the face of our service, ensuring customers receive top-notch assistance. You’ll handle installing POS terminals, staff training, and addressing operational queries effectively.

Main Accountabilities and Approximate Time Split

Key Accountabilities

Accountability: Customer Contact (70%)

You will manage customer interactions face-to-face, ensuring their needs are met. Look into their queries and see them through to resolution, working to reduce future questions through root cause analysis.

  • Set up and install POS terminals at customer locations.
  • Engage with shop managers and proprietors directly.
  • Build and maintain lasting relationships with customers and their staff to secure business income.
  • Identify sales opportunities and pass leads to the LG team.
  • Manage daily attendance in line with HR policies, including approving leave.
  • Support the LG team by providing them with necessary tools and information to enhance sales.
  • Track sales performance daily, weekly, and monthly, and share results with the Head of Cards.
  • Serve as an escalation point for unresolved queries.

Accountability: Technical Support (25%)

  • Resolve technical issues for customers related to POS terminals.

Accountability: Planning and Research (5%)

  • Create a personal plan to achieve your targets.
  • Manage your daily activities to make the best use of resources.
  • Keep your knowledge updated on all Absa card products and services.

Education and Experience Required

  • A B-degree or equivalent in a relevant field.
  • Familiarity with Absa Group and Absa card products and services.
  • At least 2 years of experience in customer service.
  • Knowledge of POS devices and telecommunications systems.
  • Understanding of the Card Acquiring industry is a plus but not essential.
  • Knowledge of the Credit Card Industry.

Knowledge & Skills: (Maximum of 6)

  • Communication skills
  • Strong customer awareness
  • Planning abilities
  • Interpersonal skills
  • Technical skills

Competencies: (Maximum of 8 Competencies)

  • Decision-making and initiating action
  • Learning and researching
  • Entrepreneurial thinking
  • Networking and relationship building
  • Adapting to change
  • Persuading and influencing
  • Creating and innovating

Risk and Control Objective

Effectively manage risk and control by applying the necessary frameworks and fostering a positive risk culture.

  • Understand your role in the entire process, including applicable risks and controls.
  • Follow Absa’s policies and procedures, exercising good judgment and responsible risk management.
  • Report any risk events, incidents, or issues and help understand their causes to prevent future occurrences.
  • Stay engaged with regulatory bodies and unions where necessary.
  • Complete all mandatory training on time.

Education

Further Education and Training Certificate (FETC): Business, Commerce, and Management Studies (Required).

How to Apply:

This is a full-time position. To submit your application, please follow the link below.

[CLICK HERE TO APPLY]