Are you passionate about data and analytics? As the IT-MIS Engineer, you’ll manage and optimize our management information systems. Your focus will be on business analytics and reporting.

Company: Tanzania Empowerment Forum Limited (TEF Consult)
Location: Dar es Salaam, Tanzania
Application Deadline: November 1, 2024, by 5:00 PM

Key Accountabilities:

Drive Business Intelligence, Analytics, and Reporting

  • Ensure Data ETL (Extract, Transform, Load) is ready for business reporting.
  • Maintain data accuracy on our Business Intelligence (BI) and Police Portal for smooth reporting.
  • Configure databases (DB2, Oracle, Postgres, MySQL) and keep BI and Police Portal applications running 24/7.
  • Install software tools like SQL Developer and Toad for Oracle for easy database access.
  • Tackle various application development tasks, covering front-end and back-end needs.
  • Review and integrate third-party APIs into our processes.
  • Execute reporting KPIs, BI cubes, and revenue reports.
  • Load data for business reporting and generate queries for Call Detail Record (CDR) checks.
  • Share reports promptly with the business team.
  • Update Marketing and Finance dashboards.
  • Work with technical support on incidents affecting reporting.
  • Conduct timely data analysis for new products and campaigns.
  • Provide tech support during data audits.

Ensure Stability, Reliability, Integrity, and Availability of Data

  • Perform daily and weekly file-level reconciliations between network nodes and BI/Police Portal.
  • Manage database backups and restorations.
  • Conduct maintenance like purging and reorganization of databases.
  • Ensure timely deployment of patches and hotfixes.
  • Keep software systems updated and managed.
  • Follow change management processes within BI and Police Portal.
  • Actively minimize system outages.
  • Ensure security hardening as guided by IT Security.
  • Notify stakeholders about outages and planned downtimes.

Manage Client/Partner Relationships

  • Support IT clients to meet business goals.
  • Manage Airtel partners to ensure quality service delivery as per agreements.
  • Discuss and resolve issues with stakeholders.
  • Engage with partners and vendors for upgrades and resolutions.

Projects

  • Gather requirements for new reports in BI/Police Portal.
  • Collaborate with the project team for timely Change Requests (CRs) and User Acceptance Testing (UAT).
  • Review work products and manage resources efficiently.
  • Support new product launches and campaigns.

Skills & Knowledge:

Educational Qualifications & Technical Skills

  • Bachelor’s or Master’s Degree in ICT, Electronics, or Computer Science.
  • Experience with SQL/MySQL/Oracle/DB2/Postgre databases.
  • Familiarity with API development and integrations (SOAP, REST).
  • Proficiency in programming languages like Java, PHP, JavaScript, and Python.
  • Knowledge of Linux/Windows operating systems.
  • Experience in project management.

Relevant Experience

  • 2-4 years in a similar role, ideally in the IT/Telecoms industry.

Other Requirements

  • Excellent communication and organizational skills.
  • A positive, flexible attitude.
  • Ability to identify risks and solve problems under pressure while following business processes.
  • Effective interaction with users, senior management, and partners.

Ready to Apply?

If you’re excited about this opportunity, send your application to:

Human Resource Manager
Tanzania Empowerment Forum Limited
P.O. Box 33542
Dar es Salaam, Tanzania
Email: info@tef.co.tz

Take the next step in your career and join us at TEF Consult!