Absa Group Limited – Dar es Salaam

Looking for a role where you can shape the future of banking in Tanzania? Absa Bank, with over 100 years of experience, is hiring a Head of Customer Network & Sales. If you’re ready to lead growth and change, this could be your chance to make an impact.

Why Work with Absa?

At Absa, we believe in empowering Africa’s tomorrow. With our international expertise and strong local presence, we’re focused on creating a bright future for the continent, one success story at a time. We offer a supportive environment with growth opportunities to design your own career.

Job Overview

Your main role will be to develop and lead a strong strategy for Absa Bank Tanzania’s customer network and sales channels. You’ll focus on both digital and physical touchpoints, ensuring optimal distribution across branches, loan centers, and sales teams.

Key Responsibilities:

  • Create a balanced strategy for both branch and digital banking (ATMs, mobile banking, etc.)
  • Lead sales growth through branches, direct sales, and workplace banking initiatives
  • Set up and manage customer retention and post-sales support through our Customer Life Cycle Management (CLM) team
  • Increase customer engagement in digital banking services like Hello Money and Internet Banking
  • Improve ATM and branch alignment with business goals
  • Support all branches, even those in far-reaching locations
  • Manage the reputational and operational risks involved in retail banking transformation

Accountability Breakdown:

50% – Customer Network Strategy

  • Develop and update the branch and digital banking strategy
  • Lead efforts to optimize branch locations using data and customer demographics
  • Ensure compliance with Absa’s banking and regulatory standards
  • Collaborate with segment heads to maintain efficiency across all customer channels
  • Conduct profitability analysis for all banking channels

30% – Sales Growth & Strategy

  • Drive workplace banking and direct sales efforts to onboard new customers
  • Implement outreach campaigns to grow customer engagement across personal, prestige, and premier segments
  • Oversee performance in workplace banking and direct sales to achieve retail business goals
  • Manage business relationships to expand Absa’s reach in employee payroll and loan services

20% – Team Leadership

  • Foster a collaborative team culture that emphasizes working together to meet goals
  • Maintain strong relationships with internal teams, stakeholders, and third-party suppliers
  • Lead teams in providing top-notch customer service across all channels

Risk and Compliance:

  • Act as the crisis coordinator for your business unit, handling any significant issues
  • Regularly review business risks and compliance needs, advising the Managing Director as needed
  • Stay up-to-date on regulatory changes and understand how they impact the business

Required Skills:

  • Strong experience in managing branch distribution and digital channels
  • Proven leadership in sales and customer service operations
  • Ability to analyze customer needs across different African markets
  • Skilled in project management and problem-solving

Experience:

  • 10+ years of senior leadership experience in the banking industry, ideally in Africa
  • Proven track record in developing successful distribution strategies
  • BSc/BCom degree or equivalent
  • MBA preferred, with project management certification

Absa Values:

At Absa, we live by our core values every day:

  • Trust
  • Resourcefulness
  • Stewardship
  • Inclusion
  • Courage

How to Apply:

Interested in leading a team and driving innovation in Tanzania’s banking industry? CLICK HERE TO APPLY