About Four Seasons:
At Four Seasons, our people are our biggest asset. We’re all about creating amazing experiences for our guests, residents, and partners by treating everyone with respect and kindness. It’s not just about luxury; it’s about adding a personal touch. Our belief is simple: if we want our guests to have a great time, we need to make sure our employees do too. That’s why we focus on building a company culture that puts people first.
When you join Four Seasons, you’ll be part of a team that values connection—whether it’s with a guest, a fellow employee, or the world around us. We believe that every encounter should leave a lasting impression. And this all comes down to our belief that life is richer when we truly connect with the people and the world around us.
About the Location:
Imagine working at a lodge surrounded by Africa’s most famous wildlife. At our Four Seasons lodge in Central Serengeti, you’ll see elephants stopping by for a morning drink at the watering hole right next to the lodge. Located just 45 minutes from the Seronera Airstrip, the lodge offers guests and staff a chance to experience the Serengeti up close.
Our lodge, which opened in December 2012, has 77 rooms, including 12 suites and 5 villas. We also have three dining venues, a Discovery Centre where guests can learn about the wildlife, and a Kijana Kids Club for younger visitors. Our spa offers treatments inspired by Africa’s beauty, and our fitness center keeps guests active. Of course, no Serengeti experience would be complete without a wildlife safari, and our team is dedicated to making those safaris unforgettable.
What You’ll Do as a Front Desk Receptionist:
BASIC PURPOSE:
As the Front Desk Receptionist, you’ll be the first person guests meet when they arrive and the last person they see when they leave. Your main job is to make their stay as smooth and enjoyable as possible. You’ll handle everything from check-ins and check-outs to answering phone calls and helping with guest requests.
Your Key Responsibilities:
- Check-Ins:
When guests arrive, you’ll welcome them warmly and check them in efficiently. You’ll use their name as often as possible to make the experience personal. After check-in, you’ll ensure their luggage is taken to their room and that they have everything they need to get settled. - Escorting Guests:
Once guests are checked in, you’ll personally escort them to their room, showing them around and explaining everything they need to know about their stay. - Check-Outs:
At the end of their stay, you’ll check guests out, collect any keys, and make sure they’re satisfied with their experience. You’ll handle payments and close out their bill using cash or credit. - Managing Cash:
You’ll keep a balanced bank and manage transactions like cashing checks, exchanging currency, and making change. At the end of your shift, you’ll reconcile all transactions. - Handling Guest Requests:
Whether it’s resolving a complaint or helping a guest with directions, you’ll handle every interaction with care and professionalism. You’ll log every request and follow up to make sure it’s taken care of promptly. - Using Hotel Systems:
You’ll work with our computer systems to check guests in and out, run reports, and make sure guest profiles are up-to-date. - Managing Guest Itineraries:
You’ll help guests plan their stay by preparing and providing itineraries based on their requests. - Wake-Up Calls:
You’ll make sure wake-up calls are handled accurately and on time, helping guests start their day smoothly. - Picnic Requests:
If a guest wants a picnic, you’ll take down their request, pass it on to the dining team, and make sure everything is ready for them. - Making Keys:
You’ll be responsible for making keys for guests, while always keeping their safety and security in mind. - Welcome Towels:
For every guest arrival, you’ll ensure that a fresh, welcoming towel is ready. You’ll coordinate with the laundry team to have enough towels each day. - Answering Calls:
You’ll answer all internal and external calls within three rings, making sure guests never have to wait long for assistance. - Work Shifts:
You’ll work shifts assigned by the Lodge Management, including night shifts, ensuring the front desk is always covered. - Gift Shop Assistance:
You’ll help run the gift shop, restocking items and charging purchases to guest accounts. - Follow the Rules:
You’ll adhere to the work rules and standards outlined in the employee handbook to ensure a smooth and professional work environment. - Teamwork:
You’ll work professionally and harmoniously with your coworkers and supervisors, creating a positive environment for everyone. - Taking Reservations:
In the absence of the Reservations Department, you’ll accept reservations, handle changes, and process cancellations. - Answering Guest Calls:
When the Communications Operator isn’t available, you’ll take guest calls and direct them appropriately.
What You Need to Succeed:
Education:
You’ll need a high school diploma for this role.
Experience:
We’re looking for someone with previous front desk experience, preferably in a hotel, resort, or lodge. Knowledge of the Opera System is a must.
Skills and Abilities:
You should be fluent in English and able to operate a computer. If you speak another language, that’s a bonus!
Supervisory Experience:
This role doesn’t involve supervising other employees.
Travel Required:
No travel is required for this role.
Hours:
You’ll work nine-hour shifts with a one-hour unpaid break. Your schedule may vary depending on the business needs.
How to Apply:
If you’re interested in joining our team as a Front Desk Receptionist, we’d love to hear from you! Simply click the link below to submit your application.
