Position: Corporate Customer Service Executive
Company: AutoXpress
Location: Mbeya

If you’re looking for a great opportunity in the automotive industry, look no further! AutoXpress is a major player in the East African market, specializing in importing, distributing, and retailing tires, auto parts, and accessories. Let’s dive into what makes this job exciting and what you need to know to apply!

About AutoXpress

AutoXpress has established itself as a leading name in the industry for over 65 years. With a presence in countries like Kenya, Tanzania, Rwanda, Uganda, and Zambia, they’re all about quality service and a wide range of products. Plus, with 80 outlets across the region, you’ll be joining a trusted brand that knows how to take care of its customers.

Who Are They Looking For?

AutoXpress Tanzania Limited is on the lookout for a Corporate Customer Service Executive in the Southwest Zone, covering areas like Mbeya, Njombe, Rukwa, Ruvuma, and Songwe. Your role? Managing and growing their corporate customer base while delivering top-notch service!

The Role of Corporate Customer Service Executive

As a Corporate Customer Service Executive, you’ll be at the heart of customer interaction. Here’s what your day-to-day will look like:

  • Managing Customer Accounts: Your primary job will be to maintain existing customers. You’ll do this through regular calls and visits, ensuring they feel valued and supported.
  • Product Recommendations: You’ll help customers choose the right products for their needs. It’s all about finding the perfect fit!
  • Cross-Selling: You won’t just stop at tires! You’ll highlight other products and their benefits, making sure customers are aware of all their options.
  • New Customer Acquisition: You’ll keep your eyes peeled for new potential customers by gathering market information and leads from your current clients.
  • Product Communication: It’ll be your responsibility to inform customers about new products, services, and any special developments that might interest them.
  • Customer Satisfaction: Seeking feedback and addressing complaints effectively will be key to ensuring customers remain happy with AutoXpress.
  • Testimonials: Gathering customer testimonials is essential. Positive feedback helps to grow the brand’s reputation!
  • Fleet Profiling: You’ll create and maintain profiles for all existing and potential customers to understand their needs better.
  • Market Research: Conducting surveys and research to identify emerging customer needs will help AutoXpress stay ahead of the competition.
  • Reporting: Preparing weekly sales and activity reports will keep your managers informed and help guide future strategies.
  • Sales Strategy Contribution: At the beginning and midyear, you’ll work with the sales team to develop effective strategies based on your sales forecasts.
  • Credit Control: Keeping an eye on the credit control function is crucial for the company’s financial health.
  • Confidentiality: Maintaining the confidentiality of customer information is a must!

What You’ll Need to Succeed

To thrive in this role, you should possess a few key competencies:

  • Customer Focus: You need to have a strong focus on customer needs and a drive to exceed their expectations.
  • Communication Skills: Being able to present and communicate effectively is essential. You’ll be dealing with different personalities daily!
  • Persuasiveness: Your ability to persuade and influence will help you build and maintain strong relationships with clients.
  • Attention to Detail: Following instructions and procedures carefully is crucial for success in this position.
  • Product Knowledge: A solid understanding of AutoXpress’s products and services, both commercially and technically, will set you apart.

What’s Required?

To apply for this position, here’s what you’ll need:

  • Education: A bachelor’s degree in a business-related field is a must. If you have a focus on sales and marketing, that’s a bonus!
  • Experience: At least 1 year of experience as a customer service assistant within AutoXpress or 2-3 years in a similar role in the automobile industry is preferred.
  • Computer Skills: You should be proficient in computer applications, as this will help you manage customer information and reports.

Why Join AutoXpress?

  • Diversity: AutoXpress values diverse backgrounds and encourages everyone to apply.
  • Growth Opportunities: There’s plenty of room for personal and professional growth within the company.
  • Supportive Environment: You’ll be part of a well-established team that supports each other in delivering great service.

How to Apply

If this sounds like the perfect fit for you, don’t wait! Interested candidates should send their application letter and CV to careers@auxptz.com. Make sure to put “Application – Corporate Customer Service Executive” in the subject line.

Application Deadline: No later than 8th September 2024.

Final Thoughts

So, what do you think? If you have a passion for customer service and want to grow your career in a respected company like AutoXpress, this could be your chance! Remember, it’s all about building relationships and helping customers find what they need. Go ahead and apply—you never know where this opportunity might take you!