Business Development Manager Jobs at NBC Bank October 2024

NBC is the oldest bank in Tanzania, proudly serving for over five decades. We offer a variety of services, including retail, business, corporate, investment banking, and wealth management products.

Job Summary

The main goal is to boost growth in loans, deposits, and other products at our branches. You’ll manage all sales activities and provide support, training, and monitoring for branch sales officers.

Job Description

A. Business Soliciting – Acquisition/Recruitment

Bring in new customers by regularly visiting existing ones.
Make sure all customer acquisition points work well to enhance customer experience.
Identify key areas in your locality for business growth.
Review potential customers through KYC and risks to encourage them to open accounts.
Collaborate with Business Development Partners to create products that fit local needs.
Provide feedback to the Head of Customer Network on product performance at branches.
Work with Corporate and Institutional Banking (CIB) and Business Banking (BB) to explore retail opportunities.
Respond to customer queries related to business matters.

B. Deposit Mobilization

Understand local business dynamics to grow deposits.
Supervise deposit mobilization campaigns at branches.
Actively seek deposits from all clients to meet the bank’s targets.
Follow activities on the branch activity calendar to maximize results.

C. Cross Selling

Promote all bank products: Mobile Banking, Internet Banking, Agent Banking, Insurance, Deposits, Loans, FX, and Transfers.
Gather market intelligence about local competition and services.

D. Relationship Management

Engage customers at branches.
Interact with current and potential clients to build trust and loyalty.
Identify new clients and strategize ways to add them to NBC’s customer base.
Develop and maintain long-term relationships by listening to clients and finding joint solutions.
Manage customer interactions and participate in corporate social events.
Keep track of customer activity to reduce churn.

E. Reports, Monitoring & Turnaround

Maintain a database of high-net-worth customers at the branch.
Monitor branch growth through KPIs.
Ensure timely loan processing and recovery support.
Oversee PAR (Portfolio at Risk) and NPL (Non-Performing Loans) for branch retail loans.
Provide reports and insights to Stressed Asset Management Units to aid recovery efforts.

F. Coaching and Mentoring

Regularly coach and mentor the branch sales team.
Track and report performance against agreed KPIs.

Other Duties

Help with branch budgeting for sales activities.
Carry out other tasks assigned by the Branch Manager.
Prepare reports and business proposals for management.

Education and Experience Required

Bachelor’s Degree in Business Administration
3 years of banking experience
Broad knowledge of banking practices and regulations

Knowledge, Skills, and Competencies Required

Strong customer service management skills
Awareness of customer handling
People management abilities
Familiarity with bank products
Analytical and selling skills
Knowledge of BOT regulations
Risk management expertise

Qualifications

Bachelor’s Degrees and Advanced Diplomas in Business, Commerce, and Management Studies.
Commercial mindset (Junior level needs further development).
Customer service excellence (Meets all requirements).
Digital familiarity (Meets all requirements).
Basic effective communication skills (Meets all requirements).
Relevant experience in a similar environment.
Openness to change (Junior level needs further development).
Product and/or service knowledge (Meets all requirements).
Sales management (Junior level needs further development).