Location: Dar es Salaam / Dodoma (Willingness to relocate as necessary)
Responsibilities:
- Act as the main point of contact for customers and create long-lasting relationships.
- Assist customers via email, phone, online presentations, screen-sharing, and face-to-face meetings.
- Build trust as an advisor with key accounts, customer stakeholders, and executives.
- Ensure timely delivery of our solutions based on customer needs and objectives.
- Track key account metrics and forecast for effective management.
- Stay updated by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Enhance our reputation by taking ownership of new requests and exploring ways to add value.
- Keep current clients satisfied and deliver top-notch client service daily.
- Monitor and analyze how customers use our products.
- Collaborate with the Sales team to onboard new clients and nurture existing relationships.
- Serve as a liaison between customers and internal teams.
Must Have:
- Proven experience in account management or similar roles.
- Strong ability to communicate, present, and influence effectively at all levels, including executive and C-level.
- Experience delivering client-focused solutions tailored to customer needs.
- Ability to manage multiple accounts with keen attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Proficient in verbal and written communication.
- Bachelor’s Degree in a relevant field or equivalent work experience.
- At least 3+ years of experience in account management.
- Strong digital skills and understanding of technology.
- Self-motivated and able to excel in a results-driven environment.
- Natural relationship builder with integrity and reliability.
- Ability to prioritize competing tasks effectively.
- Strong critical thinking and problem-solving skills.
- Keen attention to detail and strict adherence to deadlines.
- Proficient in Microsoft Office Suite, Google Apps, and Odoo software.
Top Skills & Proficiencies:
- Prospecting Skills
- Teamwork
- Planning
- Building Relationships
- People Skills
- Initiative
- Customer Focus
- Emphasizing Excellence
- Managing Multiple Projects
- Attention to Detail
How to Apply:
To submit your application, please follow the link provided below.
