Job Overview

As a Contact Center Agent, your goal is to make banking easy, quick, and smooth for NMB customers. This involves understanding customer needs, answering questions, and sorting out issues.

Key Responsibilities

  • Customer Support: Answer all questions accurately and politely, aiming to turn complaints into positive experiences.
  • Issue Tracking: Record details of customer interactions, including inquiries, complaints, and other statistics.
  • Problem Resolution: Find and resolve root causes of recurring issues. Present solutions to your team leader.
  • Follow-Up: Log complaints in the NMB CURE Tool and work with Customer Experience Support to ensure all promises to customers are kept.
  • Compliance: Follow bank policies, regulations, and procedures carefully.
  • Stay Updated: Know the latest on NMB products, policies, and workflows to ensure excellent service.
  • Teamwork: Work closely with NMB branches, the head office, and other departments to handle questions on NMB products.
  • Professional Verification: Politely confirm details as part of customer service.

Skills and Qualifications

  • Customer Focus: Ability to listen, understand, and respond well.
  • Problem Solving: Strong skills in managing and resolving issues.
  • Communication: Excellent written and verbal interpersonal skills.
  • Team Skills: Ability to work effectively with others.
  • Tech Skills: Good grasp of Microsoft Office and client databases.
  • Education: Bachelor’s degree in Business Administration, Social Sciences, or similar from an accredited institution.
  • Experience: Experience in telecommunications, call centers, and/or banking is a plus.

NMB Bank is committed to diversity and equal opportunity. Female candidates and individuals with disabilities are highly encouraged to apply.

No Fee Requirement: NMB Bank does not ask for any payment during the hiring process. Disregard any requests for fees.

Application Deadline: November 8, 2024
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Job Title: Credit Risk Analyst
Location: Head Office, HQ
Position Available: 1
Job Type: Full-time

Job Overview

This role focuses on reducing credit risk in Agribusiness and Climate Risk sectors. You’ll assist in managing risk exposure while aligning with NMB’s credit risk practices and policies.

Key Responsibilities

  • Risk Monitoring: Regularly assess and report credit risks linked to Agribusiness and Climate.
  • Credit Review: Schedule and conduct Agribusiness portfolio reviews, identify early risk signs, and recommend solutions.
  • Stakeholder Collaboration: Partner with the Credit Department to ensure a balanced approach to growth and risk.
  • Control Checks: Maintain effective processes along the entire credit value chain.
  • Follow-Up: Ensure actions are taken to close any issues identified in reviews.
  • Compliance Reporting: Submit accurate reports on credit quality for Risk Management.
  • Risk Documentation: Participate in policy updates for credit and credit risk governance.

Skills and Qualifications

  • Risk Management: Strong knowledge of enterprise risk frameworks.
  • Credit Risk Experience: Skilled in assessing Agribusiness risks.
  • Agri-Business Knowledge: Familiar with agriculture financing and trends.
  • Attention to Detail: Analytical, with skills in report writing and policy review.
  • Education: Bachelor’s in Banking, Business Administration, or similar; Master’s is an advantage.
  • Experience: Minimum five years in banking, ideally in credit risk or agribusiness.

NMB Bank is an equal opportunity employer. Female candidates and people with disabilities are encouraged to apply.

No Fee Requirement: NMB Bank does not ask for any payment during the hiring process. Disregard any requests for fees.

Application Deadline: November 5, 2024
Apply Here

Job Title: Senior Analyst; Governance and Control
Location: Head Office, HQ
Position Available: 1
Job Type: Full-time

Job Overview

As a Senior Analyst, you will lead risk control activities within the Wholesale Banking division, focusing on identifying emerging risks and ensuring proper controls.

Key Responsibilities

  • Risk Control: Ensure the business functions as the first line of defense against risk.
  • Policy Development: Build a risk framework that aligns with bank-wide policies.
  • Process Audits: Conduct checks on business segments to catch potential issues early.
  • Credit Portfolio Monitoring: Track credit performance and ensure adherence to policies.
  • Audit Coordination: Act as the primary point of contact for audits within Wholesale Banking.
  • Stakeholder Collaboration: Keep strong working relationships with Risk and Audit departments.

Skills and Qualifications

  • Risk Knowledge: Deep understanding of credit, operational, and liquidity risk.
  • Banking Insight: Proficient in wholesale banking and ESG financing.
  • Technical Skills: Strong in Excel, Word, and PowerPoint.
  • Education: Bachelor’s in Banking, Finance, or a related field; MBA or CPA is a plus.
  • Experience: 10 years in governance and control, including five in credit or operational risk.

NMB Bank is dedicated to creating an inclusive workplace. Female candidates and people with disabilities are encouraged to apply.

No Fee Requirement: NMB Bank does not ask for any payment during the hiring process. Disregard any requests for fees.

Application Deadline: November 5, 2024
Apply Here

Job Title: Senior Specialist; Data Governance
Location: Head Office, HQ
Position Available: 1
Job Type: Full-time

Job Overview

This role focuses on enhancing data management practices at NMB by implementing effective data governance initiatives and building quality data pipelines.

Key Responsibilities

  • Data Maturity: Develop NMB’s data management to align with industry standards.
  • Governance Initiatives: Lead compliance efforts and data governance improvements.
  • Data Quality: Ensure accurate, secure, and compliant data.
  • Documentation: Maintain detailed records, including data dictionaries and lineage.
  • Problem Solving: Identify and resolve data quality issues.
  • Data Analysis: Provide insights into key business performance indicators.
  • Stakeholder Liaison: Bridge technical and business areas for optimal data sharing.

Skills and Qualifications

  • Data Management Knowledge: Familiarity with DAMA framework, ETL, and data warehousing.
  • Tech-Savvy: Skilled in SQL, data profiling, and metadata management.
  • Education: Bachelor’s in Computer Science or related field.
  • Experience: Five years in data management; experience with DAMA framework preferred.

NMB Bank promotes equal opportunities for all. Female candidates and people with disabilities are welcome to apply.

No Fee Requirement: NMB Bank does not ask for any payment during the hiring process. Disregard any requests for fees.

Application Deadline: November 7, 2024
Apply Here