16 Contact Center Agent Vacancies at NMB Bank, Oct 2024

Job Type: Full-time

Position: Contact Center Agent (Fixed Term – 1 Year)
Location: Head Office, HQ
Open Positions: 16

Job Overview

Are you great at helping people? Join us at NMB as a Contact Center Agent! Your role will involve assisting our customers by understanding their needs, answering questions, and solving problems. Make banking easier, faster, and smoother for everyone who reaches out.

What You’ll Do

Assist Customers with Care: Handle inquiries with speed, accuracy, and kindness.
Turn Complaints Around: Take unhappy customers and turn their experience into a positive one with your empathy and professional approach.
Log and Track Issues: Keep records of all inquiries and complaints, and work to resolve them with our Contact Center support team.
Report and Solve Problems: Log every issue in the NMB CURE Tool, collaborate with Customer Experience Business Support, and follow up to keep promises.
Stay Compliant: Follow NMB policies, regulations, and procedures closely.
Be an NMB Expert: Stay updated on our products, policies, and systems to maintain top-notch customer service.
Support the NMB Team: Work with NMB branches and departments, helping customers with questions about NMB products and services.
Gather and Verify Details: Collect customer information professionally and courteously.

What You’ll Bring

Customer Focus: A customer-first mindset, aiming for high satisfaction.
Problem Solving Skills: You know how to handle issues effectively.
Strong Communication: Excellent written and verbal skills.
Organizational Skills: Able to manage tasks in a fast-paced setting.
Tech Savvy: Comfortable using Microsoft programs and quick to learn client systems for account updates.

Qualifications & Experience

Education: A university degree in Business Administration, Social Sciences, or related fields.
Industry Knowledge: Experience in Telecommunications or Financial/Banking sectors is a plus.
Sales Skills: Proven experience with sales, cross-selling, or upselling.

NMB Bank Plc is dedicated to diversity and gender balance. Female candidates and those with disabilities are highly encouraged to apply. We do not charge fees for job applications, so if you encounter any requests for payments, please ignore them.

Application Dates: