2 New Job Vacancies at Ecobank Tanzania - March 2025
ABOUT US
To meet the banking needs of business owners in West Africa, Ecobank was established in 1985. A private regional bank was the original intention of the Federation of West African Chambers of Commerce. After first discussing the idea in Mali in 1972, Gervais Koffi Djondo and Adeyemi Lawson played crucial roles in making it a reality.
More than 1,500 investors from West Africa put $32 million toward the initial paid-up capital of Ecobank Transnational Incorporated (ETI), which had an authorized capital of $100 million. Recognizing the importance of its regional focus, the ECOWAS Fund for Cooperation, Compensation and Development became its largest shareholder.
In 1985, ETI was granted international organization status and the ability to function as a regional, non-resident financial institution through a Headquarters Agreement it signed with the Government of Togo.
Two of ETI's most important subsidiaries are:
Investment banking and advising services are the specialty of Ecobank Development Corporation (EDC), which operates brokerage houses on stock exchanges throughout West Africa and Central Africa (in Douala and Libreville, respectively).
In order to improve efficiency, service quality, and cost control, the Group's information technology operations are centralized by eProcess International, which is also responsible for administering them.
With 1,305 locations and 1,981 ATMs, ETI served almost 32 million customers as of December 2012.
JOB TITLE: Senior IT Officer—Infrastructure & Integrations
Reporting to: Head , Technology Services
Dar es Salaam, Tanzania.
Ecobank Tanzania is looking for a dedicated and skilled Senior IT Officer—Infrastructure & Integrations to join our team in Dar es Salaam, Tanzania.
Please read details below:
Job Summary:
To manage IT infrastructure operations and integrations, ensuring seamless and efficient support for
both business and regulatory projects.
Key Responsibilities
Business Performance:
• Manage the integration of various IT systems and applications to enhance business
processes.
• Monitor 3rd Party vendors and service providers, evaluating performance and ensure
Service level agreements are met.
• Review IT-related costs to ensure they remain within the agreed budget.
Customer Management:
• Provide technical support and training to end-users to resolve TT-related issues.
• Ensure timely resolution of user support requests and maintain a high level of user satisfaction.
• Ensuring near-continuous availability of all systems and digital platforms.
Leadership and people management:
• Share knowledge and best practices.
• Provide feedback to various supporting units
Process, Controls, and Operation Performance:
• Oversee the installation, configuration, and maintenance of the bank’s IT infrastructure.
• Manage the integration of various IT systems and applications to enhance business processes.
• Lead IT projects related to infrastructure upgrades, system integrations, and regulatory compliance
• Coordinate with different teams both internal and external, to ensure successful projects delivery
• Collaborate with project teams to plan and execute integration strategies for new and existing
systems
Strategic Initiatives:
• Support automation of operational processes to maximize work efficiency.
• Infrastructural support on the expansion of branches and ATMs
Qualification & Experience:
Educational Background: Bachelor’s degree in computer science, telecommunications, or
other related fields of study.
• Cisco Certified NetworkProfessional CCNA routing and switching
• ITIL Foundation certificate in IT service management
Professional Experience: Minimum of 5 years of experience in IT infrastructure management, system
integration, and user support, preferably within the banking or financial services sector
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WE ARE HIRING
JOB TITLE: Direct Sales Agent, Team Leader
Reporting to : Head of SME
Join our dynamic team in Dar es Salaam, Tanzania, as a Direct Sales Agent, Team Leader.
Please read details below:
Job Summary:
Identify prospective banking customers from local corporations, companies, small and medium enterprises, NGOs, various institutions, and social groups for the purpose of onboarding them to be Ecobank customers.
Key Responsibilities
Business Performance:
• Represent the bank and act as the first point of contact in the selected market. Record and report client inquiries and complaints or any relevant market feedback to the responsible bank officer.
• Keep and submit accurate sales records to the responsible bank officer to enable payment of commission.
• Ensure Bank’s procedures on account opening and KYC/AML and Agent Banking
Guidelines are strictly followed.
• Comply with the bank’s code of conduct and laws of the country in execution of your duties.
• Selling of POS and QR code/Tan QR activation for all eligible customers
• Selling of bancassurance to eligible customers (IPF and cash premium payments).
• Facilitate opening of all type of CMB accounts on behalf of the bank
Qualification & Experience:
• Educational Background: Bachelor’s degree in any Business related field of Study Professional Experience: 2 years of experience in sales and relationship management from Banking or Telecommunication industry
Application Instructions:
If you are interested and meet the selection criteria, please submit your Curriculum Vitae by
March 24th , 2025
to: ETZ-RECRUITMENT@ecobank.com
Please note that only shortlisted candidates will be contacted.
